Full Service Telecom & IT Consulting, Management, and Sourcing Agency
Spencer Hill Communications is a master agent for the most prominent telecommunication providers in today's industry. What this means is, Spencer Hill Communications works to pair your business needs with the most effective and reliable services that the industry can provide. As independent master agents we are not looking to simply push the newest products or bundled deals. We are leveraging our carrier relationships and engineering expertise in order to provide the highest possible value to the customer. Once we find the right service for your business, we provide unrivaled post sale support with our 24x7/365 Network Operation Center there to solve any problem or question you might run into.
Consulting & Project Management
- Data & Cloud
Data & Cloud
Off site backups are a must now for every business. We will help you find the right backup solution for your business. The cloud is a generic term that refers to any services offered by companies that are not premised based. For example hosted email and IP phones are two very common cloud based services:
Hosted CRM Tools
The intent of cloud services is to provide technology solutions as a monthly expense without the need for internal IT staff or large capital expenditures. Spencer Hill Communications has vast experience in the cloud arena in assisting customers large and small with their technology purchases. We can not only help with the selection and implementation of cloud-based email and data backup solutions, but also provide 24 hour support for all your new or existing cloud-based applications.Read More
- Network Operation Center
Network Operation Center
Our Network Operations Center provides 24x7 customer service for all clients big or small. We are there to walk you though any network problems you might run into.
The mergers, acquisitions and technology shifts in the Telecom industry have created an environment of change and uncertainty. Most carriers are struggling to reinvent themselves while cutting costs and laying off personnel. The result is fewer customer facing resources, longer hold times with repair and less qualified front line personnel to resolve issues. Spencer Hill recognized this trend and developed a 24 x 7 Network Operations Center staffed by experienced professionals and led by former carrier executives. Our NOC and Help Desk provide live answer, repair triage and mitigation, MAC (Moves, adds and changes), internal ticket support and engineering support and design services.Read More
Our stable of former industry executives and engineers provides a wealth of knowledge and experience allowing customers to leverage our team to assess, design, implement and manage their technology and strategic visions.
Spencer Hill Communications, through its sister company, Affida Corp, provides comprehensive Technology consulting and project management services to firms ranging from fortune 50 companies to start-up’s. Our stable of former industry executives and engineers provides a wealth of knowledge and experience allowing customers to leverage our team to assess, design, implement and manage their technology and strategic visions.Read More
- Business Continuity
Don't let incitement weather or a network disaster take away from your daily business. Allow us to set you up with disaster recover protocols that will always keep your business up and running no matter what.
A disaster in the telecom and IT industry is a fairly broad term. It can be anything from a simple cable coming unplugged and causing a system to fail, to a natural disaster such as a hurricane or earthquake. No matter how big or small the disaster is, it always causes stress to the customer of whom it happened to. There is a saying in our industry "time is money." This meaning that the longer a business is suffering from a disaster, and their phones or internet is down, they are losing money.
We work with TelecomDR which prevents such headaches to happen. They utilize different systems and techniques that will keep you business afloat while your main services are knocked out from the disaster.Read More
- Bill Analysis
We put our best foot forward with a free analysis of phone or Internet bills to identify any areas of concern, such as avoidable network expenses, disaster recovery protocol, contract management, or baseline inventory.Read More
- Aggregate Sourcing
As agents of all leading telecom carriers, we are able to source you with the right Carrier and network solutions that suit your personal busingess modle. This allows our agents to listen to each customers problems and aggregate the right solutions. Read More
Not just another Master Agent Spencer Hill is a true Master Partner. Access to the best providers is only the beginning. Our breadth of engineering and project management experience is extended to our Partners including, available dedicated toll free numbers and co-branded answering in our 24 x 7 Network Operations Center. Coupled with competitive commissions it is easy to see why Spencer Hill is a pioneer in the industry and a leading Master Agency nationwide.
Does becoming a partner sound like something you're interested in?
We offer two opportunities to join our partner and agent program. As a traditional partner agent, you keep your brand and leverage Spencer Hill Communications connections to win more business. For instance, you can market your existing services or products and work with us for network connectivity and cloud service. We are very flexible working together to meet your business needs.
Fundamental shifts in technology, have combined to create an atmosphere of great confusion and apprehension. Deciding what to buy and from whom has never been more difficult. Spencer Hill devotes countless hours speaking with carrier executives and professionals, negotiating service levels and rates with the major carriers so that our customers maintain a competitive advantage.
Spencer Hills employees are experienced industry veterans, our employees have held executive level positions at major carriers and entrepreneurial firms alike. Operations, network design, sales, business development, and consulting are among the departments they have led. This breadth of experience uniquely qualifies Spencer Hill Communications to help customers make informed decisions.
• Comprehensive analysis of existing services
• Development of baseline inventory
• Contract Analysis- migrate or manage
• Comprehensive needs assessment
• Understanding company’s strategic direction
• Development of a technology plan to match strategy
• Sourcing of Services and Contract negotiation
• Comprehensive single point of contract for:
- Ongoing service
- Billing Resolution Assistance
- Disaster Recovery
Business Referral Program
Maybe you don't need our services but you know someone that does. Fill out our referral form below and receive commission for any business that gets closed!
Spencer Hill Communications
45 NE Industrial Rd, Ste 102
Branford, CT 06405
We’re your one stop Telecom services provider that designs, deploys, and manages information technology solutions. We'll help you connect business with technology. Learn more by filling out the contact form below: